Return & Refund Policy

Effective Date: June 22, 2026

At Ramzzi, customer satisfaction is important to us. We want you to shop with confidence, and if you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this Return & Refund Policy.

Please review the following information regarding return eligibility, the return process, refunds, and other important conditions.

1. Return Eligibility

We accept returns within 60 calendar days from the date your order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The product must be in its original condition.
• The item must be unworn, unused, and free from signs of damage caused by the customer.
• All original tags, labels, and packaging should be included whenever possible.
• The item must not be altered, washed, or modified after delivery.
• The return request must be submitted within the 60-day return period.

Ramzzi reserves the right to refuse returns that do not meet the conditions stated in this policy.

2. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain items may not be eligible for return, including:

• Products showing signs of use, wear, or damage caused after delivery.
• Items that have been altered, washed, or improperly handled.
• Products returned without authorization where applicable.
• Any items identified as non-returnable at the time of purchase.

Please review product descriptions carefully before placing your order.

3. Return Timeframe Overview

4. How to Request a Return

To start a return, please contact our customer support team and provide the necessary order information, including:

• Full name used for the order.
• Order number.
• The item(s) you wish to return.
• The reason for the return.
• Photos of the item if the product is damaged, defective, or incorrect.

Once your request is reviewed and approved, we will provide instructions for completing your return.

Please do not send products back without contacting us first, as this may delay the processing of your return.

5. Return Shipping Fees

Ramzzi does not charge any return processing, restocking, or refund handling fees.

Customers will receive the approved refund amount without any deductions related to return or refund processing.

If additional shipping arrangements are required due to customer error, such as providing an incorrect address or refusing delivery, additional costs may apply where permitted.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after receiving your package.

Please include clear photos showing the issue so our support team can investigate and provide an appropriate resolution, such as a replacement, exchange, or refund where applicable.

7. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer service team for assistance.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution, including a return and refund when appropriate.

8. Refund Process

After your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the refund will be processed back to your original payment method.

Refunds are completed within 12 business days after the returned item has been approved. The exact time for the funds to appear in your account may also depend on your bank, credit card company, PayPal, or other payment provider.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period, we recommend taking the following steps:

• Check your bank account or payment method again.
• Contact your bank or payment provider, as processing times may vary.
• Contact Ramzzi support for additional assistance.

Our team will be happy to help investigate the status of your refund.

10. Order Cancellations

If you need to cancel or modify your order, please contact us as quickly as possible.

Cancellation requests can only be accommodated before the order has entered processing or been shipped. Once an order has been prepared or dispatched, it may no longer be eligible for cancellation, but you may request a return according to this Return & Refund Policy after receiving the item.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer support team.

Ramzzi Customer Support

• Email: support@ramzzi.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Our team is committed to providing a smooth and transparent return experience and will assist you with any concerns regarding your order.

12. Changes to This Return & Refund Policy

Ramzzi reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, products, or customer service procedures.

Any changes will become effective once the updated policy is published on this page with a revised effective date.

Thank you for choosing Ramzzi. We appreciate your trust and are committed to ensuring a reliable and satisfying shopping experience.